Frequently Asked Questions

Yes, in many cases, our backup systems can be integrated with existing solar installations. The Defender is particularly well-suited for this, while the Batt Pack series can also be used alongside existing solar setups. We recommend consulting with our experts for the best integration approach.

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Yes, all our backup power systems are safe for indoor use. They produce no emissions and have multiple built-in safety features, including overload protection, short circuit protection, and temperature control.

While primarily designed for backup power, the Batt Pack Pro and Batt Pack Energy can be used for off-grid applications when paired with solar panels. The Defender is best suited for grid-tied backup scenarios.

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All our systems are designed to operate in a wide temperature range from -30°C to 50°C (-22°F to 122°F). However, extreme temperatures may affect battery performance and lifespan.

Our systems use high-quality LiFePO4 batteries designed for longevity:

• The Defender's battery typically lasts 10-15 years.
• Both Batt Pack Pro and Batt Pack Energy are rated for over 3,500 cycles, which can translate to 8-10 years of regular use.

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The Defender and Batt Pack Pro can power most essential home appliances and systems. The Batt Pack Energy is better suited for powering critical devices. The exact coverage depends on your specific energy needs and usage patterns.

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Unlike generators, our backup systems operate silently, require no fuel, produce no emissions, and can activate automatically without manual intervention. They provide a cleaner, more convenient, and often more reliable backup power solution.

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Our backup systems require minimal maintenance. Annual system checks and keeping the area around the unit clean are typically sufficient. The Batt Pack Pro and Batt Pack Energy may need occasional cleaning of vents in dusty environments.

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Yes, all our backup power systems are designed for both indoor and outdoor use. They have robust, weather-resistant enclosures that protect against dust and water ingress.

All our backup systems feature rapid transfer switches that activate within milliseconds of detecting a power outage, ensuring near-instantaneous backup power.

Yes, all our backup systems are compatible with solar panels:

• The Defender can be expanded with up to 12,000W of solar input.
• Batt Pack Pro supports up to 5,500W of solar input.
• Batt Pack Energy can handle up to 1,600W of solar input.

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The duration depends on your energy consumption, but typically:

• The Defender can provide 10-50 hours of backup for essential loads.
• Batt Pack Pro can power most appliances for several hours to days.
• Batt Pack Energy can run essential devices for a few hours to a day.

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The Defender is designed specifically for home backup, while the Batt Pack Pro and Batt Pack Energy are portable solutions. The Batt Pack Pro offers higher capacity and power output compared to the Batt Pack Energy, making it suitable for more demanding applications.

We offer three main backup power systems:some text

• The Defender: A dedicated backup power solution with a 14kWh battery.
• Batt Pack Pro: A portable power station with 5.1kWh capacity and 5,000W output.
• Batt Pack Energy: A compact portable power station with 2.5kWh capacity and 3,000W output.

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Our off-grid systems come with monitoring capabilities that allow you to track your energy production, consumption, and battery status. This helps you manage your energy use effectively and ensure your system is performing optimally.

We offer various financing options through our partners, including solar loans and leases. These can make going off-grid more affordable by spreading the cost over time. Our team can provide more information about financing options available in your area.

While some of our customers are skilled DIY enthusiasts, we strongly recommend professional installation for off-grid systems. This ensures safety, optimal performance, and compliance with local regulations. Our team can provide expert installation services.

Installation time varies depending on the system size and site conditions. Typically, installation can be completed in 2-5 days. However, the entire process, including site assessment and any necessary preparations, may take several weeks.

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Yes, particularly our Northern package. It's specifically designed for harsh climates, with components rated for operation between -25°C to 45°C (-13°F to 113°F). The system includes features like POLARSHIELD technology in the PT14 battery for optimal performance in cold conditions.

While our off-grid systems are designed for complete independence from the grid, they can also serve as robust backup power solutions for grid-connected homes. They provide more comprehensive and longer-lasting backup than traditional generators.

Unlike generators, our off-grid solar systems operate silently, require no fuel, produce no emissions, and need minimal maintenance. They provide a more sustainable and often more cost-effective long-term solution for off-grid power needs.

Absolutely! Our off-grid systems are designed to be scalable. You can add more solar panels or batteries to increase your power capacity as your needs grow. For example, The Ranger can accommodate up to 30 solar panels.

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The lifespan of batteries depends on usage and environmental factors. Our SolaWall batteries are designed to last 10-15 years or more with proper use. The PT14 battery in The Northern package features advanced technology for optimal performance even in extreme temperatures.

Our off-grid systems require minimal maintenance. Occasional cleaning of the solar panels and routine checks of the battery and inverter systems are typically sufficient. Our LuxPower inverters and SolaWall batteries are designed for long-term reliability with little intervention.

Our off-grid systems are designed to perform in various weather conditions. The Northern, for instance, is specifically engineered for harsh climates. The systems include battery storage to provide power during low-light periods. For extended cloudy periods, you may need to reduce consumption or use a backup generator

Yes, our off-grid systems are designed to power standard household appliances. However, energy-efficient appliances are recommended to maximize your system's effectiveness. The Ranger can handle essential loads, while The Northern can support larger homes with higher energy demands.

Our off-grid systems vary in capacity. For example, The Ranger provides 8,000W of power with 14kWh of battery storage, while The Northern offers 15,000W with the same battery capacity. The actual power available depends on your solar production and energy usage patterns.

The choice depends on your energy needs and location. The Ranger is ideal for small off-grid homes or 3-season cottages up to around 1,000 sq ft. The Northern is designed for harsh climates and larger energy demands. Our experts can help you choose the best system based on your specific requirements.

off-grid solar system is a complete power solution that operates independently of the utility grid. It includes solar panels, batteries for energy storage, and an inverter to convert DC power to AC. Our off-grid packages like The Ranger and The Northern are designed to provide reliable power in remote locations or for those seeking complete energy independence.

Studies have shown that homes with solar panel systems often sell for more than comparable homes without solar. While the exact increase can vary, solar panels are generally viewed as a valuable home improvement, potentially making your property more attractive to future buyers.

In many areas, excess electricity is fed back into the grid through net metering, earning you credits on your utility bill. This helps maximize the value of your solar production. Policies may vary by region, so we can provide specific details based on your location.

Absolutely! All our systems are designed with scalability in mind. You can easily add more solar panels or increase battery capacity as your energy needs grow. This flexibility ensures your solar investment can adapt to your changing requirements over time.

Many regions offer incentives for solar installations, which can significantly reduce the overall cost. These may include tax credits, rebates, or grants. We recommend checking with local government websites for the most up-to-date information on available incentives in your area.

The cost varies depending on factors like system size, components, and installation requirements. Our packages range from around $7,800 to $33,400, offering options to suit different budgets and energy needs. We'd be happy to provide a personalized quote based on your specific requirements.

Standard grid-tied systems will shut off during a power outage for safety reasons. However, systems with battery backup, like our Defender package, can continue to power your home during outages, providing uninterrupted electricity to essential appliances and electronics.

Solar panels produce more electricity in summer when days are longer and the sun is higher in the sky. Output is typically lower in winter. We account for these seasonal variations when designing your system to meet your year-round needs, ensuring optimal performance across all seasons.

Yes, all our residential systems are designed to be compatible with battery storage. You can add batteries either during initial installation or later as your needs change. Battery storage provides backup power during outages and can increase your energy independence.

Our solar systems require minimal maintenance. Our systems are designed for durability and long-term performance with little intervention required.

Our high-quality solar panels are designed to last 25-30 years or more. While their efficiency may slightly decrease over time, they should continue to generate electricity for many years beyond their warranty period, providing long-term value for your investment.

You'll likely still receive a bill, but it should be much lower. In some cases, you might only pay basic connection fees. If you generate more than you use, you may receive credits on your bill through net metering, further reducing your costs.

The actual installation typically takes 1-3 days, depending on the system size and complexity. However, the entire process, including permits and inspections, may take several weeks. We strive to make the process as smooth and efficient as possible for our customers.

Most homes are suitable for solar panels. Key factors include roof condition, orientation, shading, and local regulations. South-facing roofs with minimal shade are ideal, but many homes can benefit from solar even without perfect conditions. Our team can assess your property's suitability and design a system that works best for your specific situation.

Installing a residential solar system offers numerous advantages:

• Significantly reduced electricity bills
• Increased energy independence
• Lower carbon footprint
• Potential increase in property value
• Protection against rising energy costs

Our systems are designed to maximize these benefits for your home.

Going solar offers several benefits:

• Reduced electricity bills
• Increased energy independence
• Lower carbon footprint
• Increase in property value
• Protection against rising energy costs

Solar panels convert sunlight into electricity. When sunlight hits the panels, it creates an electric field. This electricity is then converted from DC to AC power by an inverter, making it usable in your home.

Yes, solar panels still work on cloudy days and during winter, although their efficiency may be reduced. Modern solar panels can capture different parts of the light spectrum, allowing them to generate some electricity even in low-light conditions.

Most solar panels are designed to last 25-30 years or more. While their efficiency may slightly decrease over time, they should continue to generate electricity for many years beyond their warranty period.

Solar panels generally require minimal maintenance. Occasional cleaning to remove dirt or debris and ensuring they remain unshaded by tree growth are typically sufficient.

A typical solar power system includes:

• Solar panels
• Inverter (to convert DC to AC power)
• Mounting equipment
• Electrical wiring
• Optional battery storage for backup power

The installation time can vary depending on the system size and complexity. Most residential installations can be completed in 1-3 days, but the entire process, including permits and inspections, may take several weeks.

If your roof is in good condition and has 10-15 years of life left, you typically don't need to replace it before installing solar panels. However, if your roof is older or in poor condition, it's often best to replace it before installation to avoid future complications.

While it's possible for a skilled DIY enthusiast to install solar panels, we strongly recommend professional installation. This ensures safety, proper system performance, and compliance with local building codes and electrical regulations.

When installed correctly by professionals, solar panels should not damage your roof. In fact, they can protect the portion of the roof they cover from weather and UV rays, potentially extending its lifespan.

The ideal solar system depends on your specific energy needs, location, budget, and project goals. We offer a range of solutions from small entry-level options to large-scale off-grid systems. A consultation with our experts can help determine the perfect fit.

Our product lineup includes grid-tied systems to offset utility costs, backup battery systems for outage protection, and true off-grid solutions for full energy independence.

Sizing involves calculating your daily energy consumption, available solar exposure, battery backup needs, and plans for future expansion. Oversizing risks overpaying, while undersizing leaves you with insufficient power.

Net metering allows you to send excess solar energy back to the utility grid and receive credits on your electricity bill. This helps maximize the value of your solar production and can substantially reduce or even eliminate your monthly utility costs over time.

Battery systems store solar energy for use when sunlight is unavailable or during utility outages. They provide reliable backup power and can enable off-grid living when properly designed with adequate solar and storage capacity.

In addition to purchasing systems outright, we offer various financing options through our partners, including solar loans, leases, and power purchase agreements (PPAs). We can guide you on how to arrange these options through our partners to make going solar more affordable.

Proper vetting is crucial. Look for companies with solid experience, proper licensing, certifications, insurance, quality warranties, and customer references.

Modern solar setups require minimal maintenance beyond keeping panels clear of debris. We recommend annual professional inspections and cleaning. Our monitoring allows proactive service if issues arise.

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With proper installation and maintenance, solar panels should provide 25-30 years of energy production. Lithium batteries last 5,000-8,000 cycles or 10+ years. Inverters and electrical typically need replacing around 10 years.

Yes, The Ranger system is outdoor rated and can be installed both inside and outside of your home. It is always recommended to check the safety measures with our professional solar installers.

The solar panels can be roof or ground mounted based on your specific site conditions and requirements during the professional installation.

Absolutely, our network of certified solar installers is available to provide professional installation services to ensure proper setup per code.

The high-efficiency bifacial solar panels are designed to capture more sunlight than standard panels, thanks to their ability to absorb light from both the front and back sides. With a 20.5% module efficiency, these panels convert a greater percentage of sunlight into usable energy, ensuring you get the most out of every available sunlight hour. This means more reliable and consistent power generation for your needs.

All components comply with stringent nationally recognized testing standards and safety certifications like UL, CSA, IEEE, NEC and more.

Yes, the system can be configured to use a portable generator for charging the batteries in the event of an extended cloudy period when solar production is limited.

The LuxPower inverter can handle surge demands up to 16,000W, providing ample power to ride through outages and brownouts seamlessly.

The Ranger is designed for hassle-free installation and operation. Our technicians ensure proper setup, and the system requires minimal maintenance.

The 14kWh battery can provide 2-5 days of backup power for essential loads, depending on your usage. The solar panels will continuously recharge the battery as long as the sun is shining, ensuring ongoing power without waiting for the battery to fully deplete.

Yes, when properly sized The Ranger is capable of powering larger appliances such as a heat pump or a clothes washer, ensuring comprehensive off-grid power solutions.

The Ranger is ideal for powering small off-grid homes or 3-season cottages up to around 1,000 sq ft with typical North American energy usage, which is roughly 648 kWh per month on average. This makes The Ranger a perfect solution for ensuring reliable power for essential needs in these types of properties.

The Northern is one of the largest solar power kits offered, so it is designed to provide power for larger homes and cottages. With a 14kWh battery capacity and ability to add up to 57 solar panels, it could potentially handle homes with high energy needs exceeding 1,000kWh per month.

Yes, The Northern system is outdoor rated and can be installed both inside and outside of your home. It is always recommended to check the safety measures with our professional solar installers.

With proper care, the LiFePO4 batteries can provide 8,500 cycles or more, which could mean over 20 years of reliable energy storage in many cases.

The listed pricing covers the equipment only. Professional installation would be quoted separately and is highly recommended.

The solar panels can be roof or ground mounted based on your specific site conditions and requirements during the professional installation.

All Northern components meet rigorous industry certifications like UL1973 (Pending), UN38.3, CSA(SPE-1000) Inspected, UL 9540 standards for solar equipment and electrical safety.

The heated battery enclosure ensures internal temperatures remain in the optimal operating range even when external temps plummet.

When properly sized, The Northern can absolutely enable complete grid independence and off-grid living thanks to its abundant solar production and storage.

Absolutely. The Northern utilizes modular components that allow for easy expansion by adding more batteries or solar panels as required.

Yes, the high-efficiency Solar panels are optimized for performance in cloudy or low-light conditions commonly experienced across northern regions.

The lithium iron phosphate (LiFePO4) batteries can safely operate down to an incredible -25°C (-13°F) while still providing a high depth of discharge.

The Chateau is one of the largest packages intended for bigger homes and cottages. With its 28kWh battery storage and 24 solar panels producing 9,600W, it can offset very high energy needs around 1,296kWh per month on average, making it suitable for larger residential properties.

Yes, The Chateau system is outdoor rated and can be installed both inside and outside of your home. It is always recommended to check the safety measures with our professional solar installers.

The solar panels can be roof or ground mounted based on your specific site conditions and requirements during the professional installation.

The listed pricing covers the equipment only. Professional installation would be quoted separately and is highly recommended.

The Chateau inverter is designed with surge protection to safely handle temporary over-voltage events up to 24,000W.

All Chateau components meet stringent safety and performance standards like UL, IEEE, NEC, and CSA for solar and electrical equipment.

The solar panels have a 25-year warranty, while the inverter and batteries are rated for 10-15 years of service life with minimal maintenance. 

The lithium-ion phosphate batteries can operate at temperatures as low as -25°C (-13°F) with only minor reduced capacity in extreme cold conditions.

Yes, The Chateau is designed to enable full off-grid living when properly configured with sufficient battery storage and solar panels for your energy needs.

The base Chateau package includes two 14kWh SolaWall batteries for 28kWh of total storage capacity. Additional battery units can be added to further expand.

Yes, The Starter system is outdoor rated and can be installed both inside and outside of your home. It is always recommended to check the safety measures with our professional solar installers.

The listed pricing covers the equipment only. Professional installation would be quoted separately and is highly recommended.

The solar panels can be roof or ground mounted based on your specific site conditions and requirements during the professional installation.

The Starter is an entry-level solar system, so it is best suited for small homes or cottages. With a 14kWh battery and 12 solar panels included (about 4,800W), it can offset around 648kWh of energy usage per month on average, making it ideal for modest residential needs.

The LuxPower inverter enables remote monitoring so you can conveniently track your solar production and energy consumption from any device.

Professional installation by certified solar technicians is highly recommended to ensure proper setup, code compliance, and maximize system production.